The Cave Lusa website, www.cavelusa.pt, is registered under the “Regulation for the registration of Domains/Subdomains of .PT”, being owned by Cave Lusa Unipessoal Lda, headquartered at Sítio da Manhosa, Pavilion 2/3 in Viseu and legal person nº 510069347. All products ordered on the website will be invoiced by Cave Lusa Unipessoal Lda.
The user undertakes to use this website in compliance with applicable legislation, refraining from using the website for activities contrary to the law, morals and the rights or interests of third parties.
In case you find on other sites, links that allow access to www.cavelusa.pt, we inform you that Cave Lusa is not responsible for the content of the page coming from.
The photographs on the site are merely illustrative, Cave Lusa recommends a careful reading of the characteristics of the products.
Cave Lusa is not responsible for any information, content, statements or expressions contained in the descriptions of articles sold in our online store. Descriptions are authored by the publishers, manufacturers and distributors of the articles in question.
Online Sale Conditions
When browsing the Cave Lusa website and its subdomains, as well as when ordering any product in our online store, it presupposes the acceptance of these Terms and Conditions of Purchase, Delivery and Return.
The purchase of products is subject to the following terms and conditions:
a) Alcoholic products available for sale in the online store can only be purchased by people of legal age in their country of residence. If in doubt, contact us.
b) All prices and other information presented in the online store can be changed without prior notice and are always subject to existing stock. Some products may have inaccurate prices and stocks, which is why Cave Lusa always checks when processing orders. Consequently, the prices shown on the website are merely indicative and do not constitute a contractual proposal. If the price is higher, Cave Lusa will inform the customer by email and will wait for his decision to accept the new price or cancel the order within 3 (three) days from the date the email was sent.
c) Under current Portuguese legislation, Cave Lusa is obliged to add VAT at the legal rates of 6%, 13% and 23% for all products. All prices include VAT. The document issued by the Cave Lusa website doesn’t serve as an invoice. This will be sent together with the order.
d) Promotions in the online store may not be applied in the physical store.
e) Orders for Mainland Portugal and Islands as well as orders are contracted by the contracted transport company for Europe. For other destinations, please contact us. For other destinations, please contact us.
In general, an order takes 48 to 72 hours to be delivered in mainland Portugal, 4 to 7 business days to the Islands by air and 7 to 15 days by sea. In Europe between 2 to 7 working days. (unless we are others, as by natural examples).
f) All orders placed from the online store will only be processed after their settlement. Failure to pay the order within 24 hours after its issuance implies the automatic cancellation of the order.
g) In the event that an order cannot be fully satisfied, the customer will be contacted in order to find an adequate solution.
h) Shipping costs for each order are added to the prices shown. Shipping costs depend on the weight of the order and the delivery destination. This cost is automatically calculated when you place your order in the virtual store.”
i) All products must be checked and analyzed by the customer immediately upon delivery. If any damage is detected in the product, the customer must return it to the transport company and duly justify the reason for the return on the packing slip and immediately notify Cave Lusa, which will quickly resolve the situation. In case of return of products, Cave Lusa will refund only the amount corresponding to these products, depending on the state they are in when they are received at Cave Lusa.
j) Cave Lusa recognizes to all its customers the right to terminate the contracts they enter into with it, allowing them to return within 14 days the products purchased under the terms of Decree-Law n.º 143/2001 and Decree- Law 82/2008 of 05/20
k) Cave Lusa reserves the right to cancel orders that give rise to incorrect amounts due to computer errors, returning the amounts paid immediately to the buyers.
Cave Lusa is not responsible for shipments made to countries where the respective law does not allow the entry of alcoholic beverages. Customers are responsible for any seizure of their orders. In case of return of products, Cave Lusa will only refund the amount corresponding to these same products. If in doubt, contact us before ordering.
m) All purchases made from the Cave Lusa website are subject to Portuguese legislation. Any conflict or divergence of interpretation of the General Conditions of Online Sale will be submitted to the competent Portuguese Court, Comarca de Viseu.
n) If the customer is outside mainland Portugal, Cave Lusa informs you that in the event of a lawsuit, it must be brought exclusively in the Portuguese Courts.
o) In the event of a consumer dispute, the consumer may resort to the competent Center for the alternative resolution of consumer disputes: CNIACC – National Center for Information and Arbitration of Consumer Conflicts.
These General Sales Conditions are subject to change without prior notice, and therefore must be consulted carefully before placing any order.
For any queries, requests for additional information or suggestions, do not hesitate to contact us.