Useful information

  • Through the various categories presented in the main menu;
  • Using the “Search” field and writing the product name. Then you will find the available products;
  • If you don’t find what you’re looking for, contact us so we can help you.
  1. Add the products you want to order to the shopping cart by clicking on the “Buy” button;
  2. If you have an associated record, complete the order by filling in the required fields;
  3. Make the payment and after receiving it in our system your order will be processed and shipped. Subsequently, you will receive order and shipping confirmation notifications.

Payments by ATM Reference *, MBWay * Credit Card and Paypal are accepted through Cave Lusa’s online store.
* (Only for customers with a bank account in Portugal)

If you want to change any information before the order is shipped, we ask that you contact us as soon as possible so that we can make the desired change.
Orders may be canceled when expressly requested by the customer through one of the contacts, before their dispatch.

Orders over €50 for Mainland Portugal, shipping is free. (Except HORECA customers);
For purchases of less than €50, the cost of shipping the orders can be simulated in the online store through the following steps:

  1. Add the products you want to order to the shopping cart;
  2. Enter the shopping cart;
  3. Fill in the “Delivery address” field;
  4. Select the carrier you want;
  5. Select the option ‘’Finalize’’ where you will calculate the postage value.

Orders placed in the online store will only be processed and shipped after they have been settled. As a general rule, shipments are carried out within one business day after receipt of payment in our system.

After the shipment of your order, you will be notified by email with the information of the shipping number and with a link through which you can follow the status of the shipment.
You can monitor the sending of the same through your account in ‘’Cave Lusa Account’’.

In general, after dispatch, an order at Cave Lusa takes a long time to be delivered:

  • 48/72 working hours in mainland Portugal;
  • Between 5 to 9 working days in Madeira and Azores Islands;
  • Around 4 working days in Peninsular Spain;
  • Around 6/10 working days in the rest of Europe.

If, upon delivery, you find that your order is damaged, you must refuse to accept it and return it to the carrier. You should immediately contact Cave Lusa.