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Terms of Sale

Cave Lusa’s website, www.cavelusa.pt is registered under the “.PT Domains / Subdomains Registry Regulation”, being owned by Cave Lusa Unipessoal Lda, headquartered at Sítio da Manhosa, Pavilion 2/3 in Viseu and legal entity no. 510069347. All products ordered on the site will be invoiced by Cave Lusa Unipessoal Lda.

The user commits himself to use this website in compliance with the applicable legislation, refraining from using the web page for activities contrary to the law, morals and rights or interests of third parties.

In case of finding in other sites, links that allow access to www.cavelusa.pt, we inform that Cave Lusa has no responsibility in the content of the page coming.

The photos on the site are merely illustrative, Cave Lusa recommends a careful reading of the characteristics of the products.

Cave Lusa is not responsible for any information, content, statements or expressions that appear in the descriptions of articles sold in our online store. The descriptions are authored by the editors, manufacturers and distributors of the articles in question.

Terms of Sale Online

 

When browsing the Cave Lusa website and its subdomains, as well as when ordering any product in our online store, it assumes the acceptance of these Terms and Conditions of Purchase, Delivery and return.

The purchase of products is subject to the following terms and conditions:

a) Products of alcoholic strength available for sale in the online store may only be purchased by persons who are of legal age in their country of residence. If in doubt contact us.

b) All prices and other information presented in the online store can be changed without prior notice and are always subject to the existing stock. Some products may have inaccurate prices and stocks, which is why Cave Lusa always checks when it processes orders. Consequently the prices presented on the website are merely indicative and do not constitute a contractual proposal. If the price is more than Cave Lusa will inform the customer by email and will wait for their decision to accept the new price or cancel the order within 3 (three) days from the date the email was sent.

c) Under current Portuguese legislation, Cave Lusa is obliged to add the VAT value at the statutory rates of 6%, 13% and 23% for all products. All prices include VAT. The document issued by the site Cave Lusa does not serve as an invoice. This will be sent together with the order.

d) The promotions existing in the online store may not apply to the physical store.

e) Orders for Continental Portugal and the Islands as well as orders for Europe are delivered by contracted transport company. For other destinations we appreciate contact.

In general, an order takes 48 to 72 hours to be delivered in mainland Portugal, 2 to 5 business days to the Islands and in Europe between 2 to 7 days. (with the exception of those we are oblivious to, such as natural disasters).

f) All orders placed through the online store, will only be processed after settlement. Non-payment of the order within 3 (three) days after the issuance of the same implies the automatic cancellation of the same.

g) In case an order can not be fulfilled in its entirety, the customer will be contacted in order to find an adequate solution.

h) At the displayed prices are added the costs of postage and collection costs of each order. The cost of shipping depends on the weight of the order and the delivery destination. The cost of charging depends on the payment method chosen. These costs are automatically calculated when placing your order in the virtual store.

i) All products must be checked and analyzed by the customer immediately upon delivery. If damage is detected in the product, the customer must return it to the transport company and justify the reason for the return in the delivery note and notify Cave Lusa immediately, which will quickly remedy the situation.

j) Cave Lusa recognizes to all its clients the right of termination of the contracts that they celebrate with it, allowing them the return within 14 days of the products purchased under the terms of Decree-Law no. 143/2001 and Decree- Law 82/2008 of 20/05.

k) Cave Lusa reserves the right to cancel orders that originate incorrect values ​​for computer errors, returning the amounts paid immediately to the buyers.

l) Cave Lusa is not responsible for shipments made to countries where the law does not allow the entry of alcoholic beverages. It is the responsibility of the customers to seize their orders. In case of return of the products, Cave Lusa will only refund the amount corresponding to these same products. If in doubt contact us before ordering.

m) All purchases made from Cave Lusa’s website are subject to Portuguese legislation. Any conflict or divergence of interpretation of the General Conditions of Sale Online will be submitted to the competent Portuguese Court.

n) If the client is outside Continental Portugal, Cave Lusa hereby informs that in the event of a judicial proceeding, it must be exclusively established in the Portuguese Courts.

o) In the event of a consumer dispute, the consumer may use the Center responsible for the alternative resolution of consumer disputes: CNIACC – National Center for Information and Arbitration for Consumer Disputes.

These General Conditions of Sale are subject to change without prior notice and should therefore be consulted carefully before placing any order.

For clarification of any doubt, request for additional information or sending suggestions, do not hesitate to contact us.

 

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